Terms of service

Last updated: November 8, 2026

1. About us

exokiss.com is operated by exokiss ("we", "us", "our"). You can contact us at hello@exokiss.com. By using this website or placing an order, you agree to these Terms of Service, our Refund policy, our Shipping policy and our Privacy policy.

2. Eligibility

You must be at least 18 years old to place an order.

3. Products and information

We describe our products as accurately as we can, but colours can look different on screens. Product information on this site is not medical advice. Patch test before first use, and talk to a doctor about any skin condition.

4. Prices and payment

Prices are in US dollars. Applicable taxes and shipping are shown at checkout. If a product is listed at a wrong price because of an error, we may cancel any order placed at that price and refund you in full. Payments are processed by Shopify Payments and PayPal.

5. Offers and promotions

Automatic offers, gifts and discount codes follow the rules shown in the bag and at checkout. We may change or end them at any time, and they can't be exchanged for cash. We may cancel orders that abuse an offer, for example by using several accounts to repeat a one-per-customer offer.

6. Orders

Your order confirmation email confirms that we've received your order, not that we've accepted it. We accept your order when we ship it. We may refuse or cancel an order, for example if we suspect fraud. If we do, we'll refund you in full.

7. Shipping, cancellations and refunds

Shipping, order changes and cancellations follow our Shipping policy. All sales are final, except for damaged, faulty or wrong items as described in our Refund policy. Both policies form part of these terms.

8. Reviews and content you send us

If you send us a review, photo or message about our products, you allow us to use it on our website and channels, shown with your first name or initial. We won't change what your review means.

9. Email and text messages

If you sign up for our emails or texts, we'll send you marketing messages. You can unsubscribe from emails at any time with the link in every email. For text messages: message frequency varies, and message and data rates may apply. Reply STOP to cancel or HELP for help. Agreeing to receive marketing texts is not a condition of any purchase.

10. Intellectual property

The exokiss name, logo, images, videos and text on this website belong to us or our licensors. Please don't copy or use them without our written permission.

11. Acceptable use

You agree not to misuse this website. That includes attempting fraud, scraping, introducing malicious code, or interfering with the site's security or operation.

12. Disclaimer

To the extent permitted by law, this website and our products are provided "as is" without warranties beyond those stated in our policies. Results from skincare and makeup vary from person to person.

13. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for any indirect, incidental or consequential loss. Nothing in these terms limits any liability that cannot be limited by law.

14. Resolving problems

If you have a problem with an order or with these terms, please email hello@exokiss.com first. Before bringing any formal claim, you agree to give us 30 days to try to resolve it.

15. Changes to these terms

We may update these terms from time to time. The version shown on this website when you place an order applies to that order.