How can we help?

Shipping is free on US orders of $35 or more. Below $35, your shipping cost is calculated at checkout. The free shipping offer applies automatically when your order qualifies.

Email hello@exokiss.com with your order number and a photo of the product and its box, and we'll help.

Every exokiss formula is cruelty-free: no animal testing is conducted or commissioned. Most are vegan, and the product page says so when one is.

Most of our formulas are COSMOS certified by Ecocert, as COSMOS Natural or COSMOS Organic. Where a formula is certified, its product page says so.

Some do and some don't. Each product page describes the scent and lists every ingredient, so you can check before you buy. If your skin is reactive, patch test first.

Each product page says who it's made for. Not sure where to start? Try the routine finder.

In the EU. Most are made in Latvia, and some in Italy or France: the country of origin is printed on each pack. Every formula is made in a facility certified to ISO 22716, the international standard for good manufacturing practice in cosmetics.

Every formula is free from parabens, mineral oils, silicones, PEG and microplastics. Each product page lists every ingredient.

Most keep for 2 years from the date they're made, and they reach you with at least 6 months left. Once opened, each one keeps for 3 to 24 months, depending on the product: the open-jar symbol on the pack shows how many months. The expiry date is printed on the pack too.

Our products haven't been specifically tested on pregnant or breastfeeding women. Please show the full ingredient list on the product page to your doctor before use.

On every product page, under Ingredients, and on the back of every pack. Our ingredients guide explains the key ones.

Three products chosen to work together, each with one job, used in a set order. We have seven: Peptide, Retinol Alternative, Renewal, Barrier, Glow, Hair Care and Under-Eye. See all seven.

Follow the step numbers: 1, then 2, then 3. Each routine says when to use it: morning, night or both. In the morning, finish with SPF.

Yes. Add the routine to your bag, then remove or change anything you like. Each product is its own item at its own price.

Answer three quick questions in the routine finder.

Email hello@exokiss.com with your order number as soon as you can, and we'll tell you what's possible. Everything is made to order, so once your order is being prepared we may not be able to change it.

Every option available to you is shown at checkout. Checkout is run by Shopify, and we never see your full card number.

Enter your email on the sign-in page and we'll send you a one-time code. No password needed.