Refund policy
Last updated: November 8, 2026
All sales are final
Skincare and makeup are personal-care products. Once an order has left our partner's facility, we can't confirm a product hasn't been opened or contaminated. For that reason we don't accept returns or exchanges, or give refunds, if you change your mind or a product isn't right for you.
If something arrives damaged, faulty or wrong
We'll make it right. Email hello@exokiss.com within 5 days of delivery with:
- your order number
- photos of the product and of the box it arrived in
- a line about what happened
Once we've checked your photos, we'll send you a replacement or refund the affected item, at our choice. You don't need to send anything back unless we ask you to.
What we can't refund
- Change-of-mind requests, including shade or scent preference, and products that have been opened or used.
- Problems reported more than 5 days after delivery.
- Delivery protection fees.
- Free gifts and samples, unless they arrive damaged.
Skin reactions
Please patch test before first use and read the full ingredients on each product page. If a product irritates your skin, stop using it and email us. We'll help with advice, but we can't refund products that have been opened or used.
Refunds
Approved refunds go back to your original payment method. They usually appear within 5–10 business days, depending on your bank or PayPal.
Your statutory rights are not affected.
Contact
Questions? Email hello@exokiss.com.
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