Shipping policy

Last updated: November 8, 2026

Where we ship

We ship to addresses in the mainland United States. We can't ship to US territories, APO/FPO addresses, PO boxes or mail-forwarding services.

Cost

US shipping is free on orders of $35 or more and is applied automatically at checkout. For smaller orders, the shipping cost is shown at checkout before you pay.

Timing

Your order is prepared after you place it, which takes about 2 working days. UPS then delivers it in 2–5 working days, so most orders arrive within 4–7 working days. Delivery can take longer during holidays.

Tracking

When your order ships, we'll email you a tracking link.

Cancelling or changing an order

Email hello@exokiss.com within 2 hours of placing your order. After that, your order may already be in preparation and we can't change or cancel it.

Delivery protection

You can add delivery protection in your bag ($1.95–$3.95, depending on the number of items).

• With delivery protection: if your parcel is lost, stolen, or marked as delivered but never arrives, we'll send a replacement at no cost. Tell us within 7 days of the delivery date shown in tracking. If tracking hasn't updated, tell us from 10 business days after the last tracking update.
• Without delivery protection: we can't replace a parcel that the carrier has marked as delivered.
• Damaged items are always covered, with or without protection. See our Refund policy.

Wrong or incomplete address

Please check your address at checkout. If a parcel comes back to us because the address was wrong or incomplete, we can send it again once the new shipping cost has been paid.

Contact

Questions about delivery? Email hello@exokiss.com with your order number.